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Accessible Information Standard

The Accessible Information Standard (AIS) was sent out by NHS England in July 2016. It is the law that all places that provide health and social care to people have to follow the standard.

The standard means that people who have a disability, hearing or eye problems get information that they can easily find and understand. It also means that anyone who needs help talking with us gets it.

We want to make sure that service users, carers and the public can find and understand the information they are given. This includes making the information available in large print, braille or easy read on request.

We can also ask British Sign Language (BSL) translators and deaf/blind translators to help you if you need it.

What we will do
  1. We will ask if you need any help to find or read information such as leaflets or help talking with us. If you say yes, we will ask how we can help.
  2. We will make a note of how we can help.
  3. we will make sure that our staff know if you need help.
  4. we will share details with places and people who provide care, if you want us to.
  5. If you have told us you need help with information, we will provide it in a way you can easily find and understand. We will also get you help talking to us if you need it.
How you can tell us if you need help

If you need help finding information, understanding information or talking to us, please call Charles Malkin, Communications Manager, or Julia Hulland-Vernon, Engagement and Participation Officer, on 01625 663824. You can email them as follows:

The Equality Advisory Service


The Equality Advisory Service (EASS) provides information advice and support on discrimination and human rights issues to individuals in England, Scotland and Wales, recognising the constitutional, legal, social and policy differences.

For further details about the EASS go to