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The Independant Complaints Advocacy Service (ICAS) was established in April 2013 and provides advocacy support to people wishing to raise a concern or a complaint about the NHS. It is a free and confidential service and is also independent of the NHS. The ICAS supports its clients by: 

  • providing Self Help Information Packs
  • assisting with writing letters
  • signposting
  • liaising on clients behalf with relevant people
  • providing guidance on obtaining medical records
  • involvement of an interpreter or provide materials in other formats
  • attendance & support in face-to-face meetings

What the ICA does not do is:

  • investigate complaints
  • give medical or legal advice
  • assist with any claims for clinical negligence
  • assist with complaints about private medical care
  • be involved in disciplinary action against a member of NHS staff
  • remove a practitioner from their professional register

How to contact the ICAS:

By telephone on: Freephone 0808 801 0389          Central office number - (Liverpool) 0151 298 3267
By fax on 0151 298 3275
By email at