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Compliments, Comments and Concerns

Your Compliments

We are always pleased to receive compliments and pass your positive experiences on to the individual member of staff or units involved. All compliments are included within a quarterly report to the Clinical Quality and Performance Committee.

Your Comments / Suggestions

All comments and suggestions are passed on to the relevant Commissioner of the particular service you refer to for their consideration, so that actions can be taken for improvements in the relevant service.

Listening Responding and Learning from Your Views and Concerns

Our aim is to continuously improve the quality of health services that we commission (buy) in Eastern Cheshire and we will use the information that we receive about compliments, concerns and complaints when reviewing and commissioning new services. We will regularly publish details of "lessons learnt" and actions taken as a result of feedback and complaints.

We are committed to giving an equal service to all members of the public regardless of age, colour, race, ethnic origin, disability, gender, religious or sexual orientation.

Contact Us

You can contact us to let us know your comments, raise a concern or give a compliment by filling in our online form or by contacting us via:

Email: ecccg.generalenquiries@nhs.net
Telephone: 01625 663 864
Address:
NHS Eastern Cheshire Clinical Commissioning Group
1st Floor West Wing
New Alderley Building
Victoria Road
Macclesfield
Cheshire
SK10 3BL