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PALS

Making a complaint

There may be times when you are not happy with your care and treatment. A first step could be to speak to the healthcare professional involved so that they can if possible put things right. Our aim is to sort out any problems as quickly and professionally as possible. In line with NHS policy there will be no detriment to your treatment and you will not be penalised in any way because you have made a complaint. Your complaint will not be placed on any part of your medical records.

If you wish to discuss your complaint with someone to get further guidance you can contact the Patient Advice and Liaison Service on 01625 663 828 or by email pals.nhseasterncheshireccg@nhs.net or in writing to:

Patient Advice and Liaison Service

NHS Eastern Cheshire Clinical Commissioning Group

1st Floor West Wing 

New Alderley House 

Victoria Road 

Macclesfield 

Cheshire 

SK10 3BL