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GP Patient Survey

GP Patient Survey
22 August 2018

GP practices in Eastern Cheshire are in the top eight per cent in England, according to the findings of a national patient satisfaction survey.

The 2017-18 GP Patient Survey ranked us 17th of 203 CCGs, with 88 per cent of patients rating their experience of general practice as good or very good, which is four per cent above the national average.

Only three per cent of patients not taking an appointment offered by their GP then visited A&E, which is much lower than the national average of 11 per cent. This suggests that very few Eastern Cheshire people are visiting A&E unnecessarily, and are either self-caring or using other services such as the NHS website, their community pharmacy or NHS 111.

The findings underline the value of our work, and that of our partners, to encourage wise use of NHS services and reduce avoidable demand on urgent and emergency care. Examples include the annual ‘Stay Well This Winter’ campaign.

Eighty four per cent of patients said they had enough support from local services to help manage their ongoing conditions, which is five per cent higher than the national average. Factors behind this finding include our decision three years ago to invest £2m in general practice to enable the setting up of clinics to support patients with long-term conditions like diabetes, heart failure and serious breathing problems.

The GP Patient Survey was significantly redeveloped for 2018 to reflect changes in primary care services. This, combined with the inclusion of 16 and 17 year olds, means comparisons with previous years’ results are not entirely reliable. However they are still an important indicator of GP performance and satisfaction.

Dr Paul Bowen, clinical chair of the CCG and GP with McIlvride Medical Practice, Poynton stressed the benefits of the survey:

“The GP Patient Survey offers general practice an invaluable insight into patient satisfaction. By identifying good practice, the survey enhances team morale and encourages further innovation. Where patient satisfaction is lower, the survey highlights opportunities for improvement.

“Here in Eastern Cheshire, patient satisfaction is consistently high in line with the Care Quality Commission ratings of all 22 practices as being good or outstanding.”

The full set of results for the questionnaire can be found at gp-patient.co.uk.