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Need medical help right now? NHS 111 is now available online

Need medical help right now? NHS 111 is now available online
08 February 2019

A leading doctor has raised awareness of the NHS 111 online service, which is now available across the North West.

Dr Paul Bowen, our clinical chair, said NHS 111 online is a fast and convenient alternative to dialling 111 and will make it easier for people to get the right care first time when they have an urgent but non life-threatening medical concern.

Dr Bowen explained: “NHS 111 online uses the same clinical algorithms as the 111 phone service, taking you through questions about your symptoms and providing tailored advice on what to do next and where to go.  You can access NHS 111 online on a smartphone, tablet or computer 24 hours a day, seven days a week and, if needed, you will be connected to a nurse, doctor or other trained medical professional.

“This is a new way to access the NHS 111 service and provides you with another convenient way to get the right help or advice when you need it.  Whether over the phone or online, NHS 111 will ensure that you get the right care from the right person as quickly as possible.

“Like the 111 telephone service, if the online service considers an urgent GP appointment is needed while your own GP surgery is closed at weekends and evenings, it will link in with the local out-of-hours GP service based in Macclesfield.”

NHS 111 online is being promoted as part of the NHS-wide Help Us Help You campaign, see the video: