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Friends and Family Test

Overview

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements. 

From 1st December, the Friends and Family Test will be rolled out to all GP practices in Eastern Cheshire. The video below helpfully explains what the Friends and Family Test is and what it means to you and your family.

 

Friends and Family Test Results

All organisations will be required to publish their results and this information is shared via NHS England on their statistics page here.

Resources

A number of  resources are available to download for both organisations and members of the public. Click on the links below or you can download via the menu on the right hand side of this page.

GP Practices

A4 Poster

Summary of Friends and Family Test Guidance for General Practice

Guidance of Friends and Family Test Guidance for General Practice

Mental Health Services

A4 Poster

A4 Poster - second version

Community Services

A4 poster

Dental Practices

A4 poster

Patient Transport

A4 poster

General Resources

Frequently Asked Questions document

Appointment Card

Outcomes Poster

Friends and Family Test Presentation

Timelines

The Friends and Family Test will be rolled out as follows:

From 1st December 2014 - All GP practices

From 1st January 2015 - All Mental Health and Community Services

From 1st April 2015 - NHS Dental Practices, patient transport covering hospital outpatients and day cases.