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Social Media

Social media and comment moderation policy for the Clinical Commissioning Group

The Clinical Commissioning Group encourages and welcome open, lively debate, but the decision to publish comments received via the Clinical Commissioning Group website or by other means remains at our discretion. The views expressed by any third parties via our website or other social media networks, such as Twitter, are solely theirs and are not necessarily endorsed by the Clinical Commissioning Group.

Moderation Policy

We ask you to please bear in mind our guidelines when submitting comments. Where views have been sought, all comments will be considered before the response is published.

Moderation guidelines

We pre-moderate most of the comments we receive.

‘Pre-moderation’ means that comments will not be published instantly. Comments will be checked first by moderators who will monitor the site during normal working hours (0900 – 1730, GMT) and aim to process comments as quickly as possible.

This is not about censoring your views. The aim is to ensure that comments relate to the particular subject being discussed. Moderation will not be used to suppress legitimate, reasoned discussion.

Sometimes there is a delay in publishing whilst we seek information from various sources to be included in our response to questions.

We will normally approve comments for publication as long as they:

  • are on-topic. Please do not post messages that are not related
  • respect other people. Comments should not be malicious or offensive in nature, and should not constitute a personal attack on a person’s character
  • do not incite hatred on the basis of age, race, religion, gender, nationality or sexuality or any other personal characteristic
  • do not reveal personal details, such as private addresses, phone numbers, email addresses or other online contact details
  • are reasonably concise, and do not constitute spamming of the site
  • do not impersonate or falsely claim to represent a person or organisation
  • are not party political in nature. The NHS is always high on the political agenda, and whilst we acknowledge that references to political parties and their policies may often be inevitable, we reserve the right to exclude comments which are purely party-political in nature.
  • do not include swearing, hate-speech or obscenity
  • do not break the law – this includes libel, condoning illegal activity, and breaking copyright
  • don’t advertise commercial products and services – you can mention relevant products and services as long as they support your comment
  • are in English – unfortunately, we do not currently have the resource to moderate comments in other languages
  • if you are aged 16 or under, please get you parent/guardian’s permission before submitting a comment. Users without this consent are not allowed to participate or provide us with personal information.

We reserve the right to suspend comments at any time. Where we choose not to publish a comment for a reason other than those listed above, we will reply to the commenter by email explaining our reason and inviting them to make appropriate changes so that the comment can be reconsidered.

We will read every comment, and respond wherever we can.